Week in review · 4–11 May
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Sun 3 MayMachine sync + pipeline prep for May 4
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Mon 4 MayMartin advisory session · 99 min · Partner crisis named · Vietnam May 18 locked in
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Mon 4 MaySpike Analysis launched · Hugh (Tranda) requests 2-pager for ADAD pitch · PMF signal
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Mon 4 MayStandup AM · Vincent 1:1 · Albert starts (ML engineer, €60K/yr)
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Tue 5 MayBrain refresh · Fathom pipeline fixed · fathom-transcript-puller task created · advisory deck built
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Wed 6 MaySpike 2-pager to Hugh (Tranda) · Matt + Barton copy review
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Wed 6–Fri 8 MaySVP + Sheet Society demo prep · May 8 offshore payroll (first stress test)
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Wed 13 MayBrand identity Workshop #3 (concept lock pending)
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Sun 18 MayVietnam meeting · binary decision · full 6-month commitment OR separation
Delivered this week
- Vietnam May 18 locked in (circuit breaker finally acted on)
- Spike Analysis launched May 4
- ADAD pitch 2-pager request received (Hugh/Tranda)
- Fathom transcript pipeline fixed end-to-end
- All brain files updated, advisory deck built
Still open / due
- Spike 2-pager to Hugh by Wed 6 May
- Tom (Supermetrics) approach not yet made
- SVP + Sheet Society demos not yet scheduled
- Nicole (Nova): 2 articles + next meeting not sent
- Comp agreement still unsigned
- Dan commission: 0 leads, still on zero-cost
The four compounding problems · unchanged
The new compounding layer
The partner governance breach is now compounding all four problems. Until Vietnam resolves the commitment question, it is difficult to drive delivery (Elisa controls product gate), sales (Elisa co-leads demos), and finance (partners controlling spend via Albert hire). Vietnam is not just a "trust circuit breaker" — it is the unlock condition for the other three problems.Counter-evidence: Kai
Kai (recent hire under product) drove MMM Dashboard from D- to B+ in weeks. This is direct counter-evidence to the "12-months-no-output" narrative. The right reading: it's not that Seeda can't ship — it's that Elisa's gate slows everyone except Kai who works around it. If Kai can ship at this pace, why can't Elisa's broader function? This is a Vietnam question.Where the founder's time went · May 4–11
- Martin advisory session (99 min)
- Vincent 1:1 (partner relationship)
- Spike Analysis launch coordination
- Spike 2-pager for Hugh/ADAD (due Wed)
- Fathom transcript pipeline fix
- Brain files refresh + advisory deck build
- Queue CSV maintenance + Chrome fix
- Vietnam agenda prep (this week)
Note: this week's above-the-line work included the Martin session and Vietnam prep — crisis management, not pure customer acquisition. The gap between customer-facing time and operational time remains structural. Target: 3+ customer conversations this week before Vietnam.
The governance crisis · how we got here
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Jan 2024Elisa + Vincent join as co-founders. No formal forming meeting. No decision-rights framework agreed. Gap created
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Feb–Apr 2026Michael injects A$86K+ personal cash into Seeda operating account to cover losses. Partners are not aware of the full picture. Transparency gap
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Apr 13, 2026Martin: "Hope is not a strategy." Circuit breaker prescription. Michael defers Vietnam.
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Apr 16, 2026Leadership meeting: Albert hire raised. Michael warns the business cannot afford it. Motion deferred.
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Late Apr, 2026Elisa + Vincent vote to hire Albert (ML engineer, €60K/yr). Cited "moral obligation" — he had left a full-time job. Michael's warning overridden. Authority breach
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Apr 2026Partners demand: full financial transparency (bank accounts + Xero access) AND higher pay. Michael reads this as "buyer's remorse."
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May 4, 2026Martin session: "You didn't have a forming meeting when you all said, okay, let's do it with these two guys, did you?" Vietnam May 18 locked in. Binary decision
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May 11, 2026TODAY: agenda + success criteria for May 18 agreed with Martin
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May 18, 2026Vietnam · binary decision: full 6-month commitment to 12 clients, OR separation
May P&L · the crisis numbers
| Driver | Monthly impact | Notes |
|---|---|---|
| Albert ML engineer (EUR) | -A$6,000+ | €60K/yr. Voted in by Elisa + Vincent against Michael's warning. Starts May 4. |
| Base burn (ex-Albert) | -A$7,000 | Apr actual. P&L burn rate ~A$8,700/mo YTD. |
| Rimon R&D rebate (inflow) | +A$50K | FY25 rebate expected May–Jun. One-time. Not recurring. |
| Recurring MRR | ~A$24–25K/mo | Kleva DRTV+Dashboard + INSP + GR + ShipBob + TCC (if paying) |
Michael has personally funded this business · the math
A$86K injected Feb–Apr 2026 via 12 "personal loan" transfers (~A$28K/mo from Michael). Operating revenue covered ~A$12K/mo. Combined ~A$40K/mo of total outflow. The P&L shows -A$8.7K/mo because revenue is amortising (unearned income coming down) — but the cash reality is harsher: Michael has been the lender of last resort at ~A$28K/mo for 3 months running.| Scenario | Burn/mo | Cash A$40K | Runway |
|---|---|---|---|
| If Michael stops injections, no SVP/SS | ~A$15K (P&L + Albert) | — | ~2.7 months |
| Mid: SVP closes, Michael holds | ~A$8K | — | ~5 months |
| Both close, Rimon arrives | ~A$0 (breakeven) | — | Indefinite |
Cash position · Apr 26 snapshot
| Inflow (next 60 days) | Amount | Confidence |
|---|---|---|
| Rimon FY25 R&D rebate | ~A$50,000 | Expected May–Jun |
| Kleva DRTV + Dashboard | A$6,985/mo | High |
| Inspirations Paint | ~A$7,800/mo | High |
| Global Rescue | ~A$6,500/mo | High |
| GST refund | ~A$11,917 | Q4 BAS lodgement |
| Outflow (next 60 days) | Amount | Timing |
| Payroll May 8 offshore | ~A$15–18K | First stress test |
| Payroll May 25 leadership | ~A$14–15K | Recurring |
| PAYGW remit | A$55,509 | May (Michael) |
| Super remit | A$25,563 | Jaime auto-debit pending |
Q2 pipeline · probability-weighted forecast vs $250K target
| Deal | Gross ARR (A$) | Probability | Weighted | Status |
|---|---|---|---|---|
| SVP Worldwide | ~A$85K | 70% | A$60K | 90-day eval; demo env risk |
| Sheet Society | A$119K | 60% | A$71K | AUD lock expired; Bed Threads clone needed |
| Nova Entertainment | ~A$85K | 30% | A$26K | Articles + meeting pending |
| Other (small/long-tail) | A$50K | 40% blended | A$20K | ReachOut, partner spike deals |
| Risk: existing churn (Kleva, ROLI, TCC) | - | — | -A$20K | Coffee Club non-pay; Kleva risk |
| Net probability-weighted Q2 | ~A$157K + A$40K AR retention = ~A$197K |
Reading the math honestly
The A$53K gap exists because we are weighting deals at 60–70%, not 100%. SVP at 70% reflects the demo-env risk and 90-day eval framing. Sheet Society at 60% reflects the AUD lock having expired May 1. The realistic upside is A$220–240K if Q2 execution is clean. The realistic downside is A$140K if either SVP or Sheet Society slips a quarter. Michael needs to decide: do we tell partners the weighted forecast or the unweighted ceiling at Vietnam? Different number, different conversation.What does "12 clients in 6 months" actually mean?
Martin's framing: full 6-month commitment to reach 12 clients = business viable. But this number has never been math-tested in any session. Let's test it.
| Scenario | Avg ARPC (A$/mo) | 12 clients MRR | Annualised | Burn covered? |
|---|---|---|---|---|
| Low mix (small Spike + Dashboard only) | A$3,500 | A$42K/mo | A$504K/yr | Yes, but thin |
| Current mix (avg of GR/INSP/Kleva) | A$6,500 | A$78K/mo | A$936K/yr | Healthy |
| High mix (SVP/Sheet Society size) | A$9,000 | A$108K/mo | A$1.3M/yr | Strong · plan target met |
The honest read
"12 clients" is meaningless without an ARPC assumption. With current 5 paying customers averaging ~A$5K/mo, going to 12 at the same blended ARPC delivers ~A$60K/mo MRR (A$720K/yr). That covers full team comp + reasonable burn but does not fund growth. The number that matters is not "12 clients" — it's "are we adding 7 net-new at A$5K+ ARPC in 6 months?"The acquisition rate that's required
7 new clients in 6 months = 1.17 net new/month. Q1 actual: +1 net new (Global Rescue). Q4 2025 actual: 0 net new. The required pace is 5–10× the actual pace of the last 6 months. Without a real change in acquisition velocity (Tom + agency partners + Michael's calendar shift), 12 clients in 6 months is a hope, not a plan. This is what Vietnam needs to commit to changing.Q2 close plan · three deals, seven days
| Deal | Next action | Owner | Risk |
|---|---|---|---|
| SVP Worldwide | Elisa co-lead exec demo. Ensure demo env looks better than last time. | Michael + Elisa | Demo env needs polish |
| Sheet Society | Clone/anonymize Bed Threads demo. Co-lead with Elisa. Joel Goodsir reference call available. | Michael + Elisa | AUD lock expired May 1 |
| Nova Entertainment | Send 2 articles to Nicole Bence. Request next meeting. | Michael | Low urgency vs above two |
Elisa as co-lead · why this matters
Making Elisa a co-lead on SVP + Sheet Society directly addresses Martin's Apr 13 question about collective ownership of the sales process. Deals become a shared win, not "Michael's dodgy deal." It also gives Elisa skin in Q2 performance at exactly the moment we're asking for partner commitment at Vietnam.Tom (ex-Supermetrics) · commission-only approach
Tom is an ex-Supermetrics rep with an existing list of 1,000 Supermetrics leads — these are performance marketers already buying data tools, ideal Seeda ICP. Commission-only means zero fixed cost, which matters given the current burn rate. Leverages the trusted relationship Michael already has with Tom.
Status
Approach not yet made as at May 5. Michael to reach out this week. This is a two-week unlock for pipeline without a full-time hire, at the exact moment we need sales momentum before Vietnam.Spike Analysis · the ADAD PMF signal
| Signal | What it means |
|---|---|
| ADAD pitch request | Top growth agency already wants to sell Spike to clients. This is external validation from a credible market participant. |
| 2-pager requested by Hugh/Tranda | Michael to send by Wednesday May 6. Matt + Barton to review copy/positioning. |
| Matt (Adrenalin) denied UAT | The key reference user for Spike had no test access before launch. This is a process failure — Elisa's perfectionism drove the decision. Fix this week. |
Broader pipeline posture
| Segment | Status | Action |
|---|---|---|
| hipages | Lost to Mutinex | Closed. Lesson: category competitor. Mutinex won on speed + leadership push. |
| ReachOut | Qualified, nurture | Social Impact manager timing the gate. Chase by end of week if silent. |
| Dan commission | 0 leads | Zero-cost contract. Floor or exit decision overdue. Can't stay in limbo through Vietnam. |
| ROLI £15K AR | Paused | Write-off or chase? Bring with finance refresh. |
| Coffee Club | Non-payment | Deprioritised. Collections action needed before June. |
MMM Dashboard · B+ and climbing
| Customer | Status | Next action |
|---|---|---|
| Global Rescue #1 priority | Pilot week 5/8. Highly engaged. Strong UI feedback. | Continue. Leverage engagement for case study. |
| Adrenalin #2 priority | Spike focus. MMM in background. | Get Matt UAT access to Spike ASAP. |
| Inspirations Paint #3 priority | Active, 12-mo contract. | Use improved MMM (B+) for re-engagement. Slingshot data refresh. |
| Coffee Club Deprioritised | Non-payment. | Collections before June or pause service. |
Spike Analysis · launched, but key user locked out
Working
- Product launched May 4
- Hugh/Tranda ADAD pitch request = PMF signal
- 2-pager in progress (Matt + Barton reviewing)
- Kleva DRTV channel proving the concept
Not working
- Matt (Adrenalin) denied UAT access before launch
- Key reference user had no hands-on time before May 4
- Elisa perfectionism driving gate decisions unilaterally
- ADAD pitch requires complete product — not fully built yet
The UAT failure is a governance signal, not just a process miss
Who decides when a customer gets product access? Right now that decision sits with Elisa. If the answer after Vietnam is "Elisa continues to control this gate," then Matt's UAT miss will repeat. This needs to be on the Vietnam agenda as a decision-rights question.The 12-month delivery gap
From the canonical frame: Elisa has shipped zero customer-facing features in 12 months. The features that matter most to customers — email notifications, chatbot, self-serve onboarding, UAT pipeline — remain unbuilt.
| Feature | Status | Customer impact |
|---|---|---|
| Customer email notifications | 12+ months unshipped | Kleva cited as gap before Pro Plan pause |
| Self-serve onboarding | 12+ months unshipped | Blocks scaling to 12 clients without delivery cost explosion |
| Spike Analysis (DRTV) | Launched May 4 | Strong PMF signal. UAT access still an issue. |
| AI Assistant | In development | Roadmap item. Priority vs. above two unclear. |
What changed since this deck was last built (6 May)
Sub-L1 content — these events were private to Michael + Elisa + Vincent and did not appear in the L1 leadership deck. Martin sees them via L0 cascade. Three events with direct Vietnam relevance.
Sophia + Anne now report directly to Michael · Elisa exits client management
In a 98-minute 3-way call on May 8, Michael, Elisa, and Vincent agreed: 90% of Sophia's interactions will go through Michael. Elisa retains a 10% product coordination role (daily stand-up, human relationship only). Elisa steps completely out of client management — no customer interface, no delivery oversight. Decision was framed as "Elisa cannot do both product and client management." Vincent agreed in the call.
Elisa named three paths · ~$17K AUD retroactive gap claimed · deferred to Vietnam
Elisa believes her contract (10% revenue bonus, never formally replaced) creates a ~$17K AUD retroactive gap Jan–May 2026. Michael's position: Jan 2026 budget replaced the revenue bonus with salary growth tied to revenue milestones. Neither view is settled in writing.
Michael committed: send financial clarity by Wed 20 May (post-Vietnam). Ask for Martin: which of A/B/C does Martin think is the most defensible frame given the Vietnam outcome? If partners commit (yes), Path A or B. If not (separation), Path C or mutual release.
Rip Curl (KMD Brands) now #1 deal · Amy Stewart GM eCommerce · meeting 4.5 hrs after this session
Amy Stewart (GM eCommerce, KMD Brands — parent of Rip Curl, Kathmandu, Oboz) accepted a meeting for Mon 11 May 3:00pm AEST. Two paths: AUD 25K pilot (current FY close) or AUD 100K full retainer (FY27). This is Michael's most immediate above-the-line commercial opportunity and lands on the same day as this advisory session.
The governance breach · what happened and why it matters
The Albert hire vote
Michael warned the team the business could not afford a new hire. Elisa and Vincent voted to hire ML engineer Albert (€60K/yr, starting May 4) anyway, citing a "moral obligation" — he had left a full-time job to join. The effect: May loss forecast doubles from -A$7K to -A$15K+. Michael's financial authority was overridden by majority vote. There was never a founding agreement that defined how financial decisions are made.Partner demands · the pre-Vietnam posture
| Demand | Michael's read | Planned response |
|---|---|---|
| Bank account access | Buyer's remorse. Trust crisis driven by visible losses. | Share Jan 25+ cash flow proactively before May 18. |
| Xero access | Reasonable given the financial deterioration — they have a right to understand the state. | Present 18-month financial view as part of Vietnam prep. |
| Higher pay | Timing is the problem. Business is losing A$15K+/mo. Paying more now = shorter runway. | Tie to Vietnam outcome. Pay increase tied to commitment + 12-client plan. |
| Comp agreement signed | Framework drafted, not signed. Has been pending since April 13 prescription. | Decision: sign before Vietnam (reduces negotiating lever) or defer to Vietnam outcome? |
The forming agreement we never had · proposed framework
If Vietnam produces a "yes," it must include a written decision-rights framework. Without one, the next Albert-style override happens in 60 days. Proposed structure for Martin to react to:
| Decision class | Threshold | Who decides | Override |
|---|---|---|---|
| Hires > A$2K/mo cost | Any | CEO (Michael) | CEO veto absolute |
| Hires < A$2K/mo cost | Any | Functional lead | CEO informed, no veto |
| Customer pricing > A$10K commitment | Any | Joint (CEO + product lead) | CEO veto on commercial terms |
| Product roadmap priority | Quarterly | Joint (CEO + product lead) | CEO veto if cash < 3mo runway |
| Bank account / Xero access | Read-only | Granted to all 3 partners | No veto · transparency unconditional |
| Bank account write access | Any | CEO + bookkeeper only | CEO sole signatory |
| Comp changes (own salary) | Any | Joint board agreement | Tied to milestones, not requests |
The principle
Transparency = unconditional. Authority = conditional and tiered. Partners get to SEE everything (defuses the secrecy accusation). Partners do NOT get to override financial decisions above a threshold (prevents another Albert hire). This is the trade Michael offers in exchange for the 6-month commitment.The CPO question · wrong people in product seats?
Michael asked Elisa to be CPO with Vincent's support. Both are data scientists, deep in marketing measurement. The general product-leadership role keeps surfacing as the problem — and the same problem keeps showing up in different sections of this deck.
| Surfacing as | Section | Common root |
|---|---|---|
| 12 months no customer features shipped | S15 | Product direction unclear |
| Matt (Adrenalin) denied UAT — Elisa perfectionism | S14 | CX gating decisions sit with wrong owner |
| ADAD pitch on a not-fully-built product | S11 | Product polish lagging market signal |
| PMF gap (5 customers, none "love us") | S02 | Customer-happiness function under-owned |
| Albert ML hire (more data science capacity) | S04, S16 | Adding to the strength, not the gap |
The reframe
The Vietnam binary as currently framed is "are you in or out for 6 months?" The CPO-rethink reframe is: "are you in for 6 months in your real roles?" Hire an experienced product designer + customer-experience professional to own product direction and customer-happiness. Return Elisa + Vincent fully to marketing measurement and data science — what they actually excel at. The Albert hire then makes more sense (it strengthens their function, not the gap).The trade-off to surface at Vietnam
A product/CX hire adds ~A$8–15K/mo at exactly the moment we're firefighting -A$15K/mo May losses. The trade: better product + retained partners + clearer roles vs more burn. With SVP + Sheet Society pipeline at A$197K weighted Q2, the additional cost can be absorbed if both close. Without those closes, this is unaffordable. So the CPO hire and the Q2 pipeline outcome are linked — they sequence together.The risk
Elisa may read "you're not the CPO" as demotion rather than realignment, even when paired with explicit data-science ownership. How this is framed at Vietnam matters as much as the substance. (See S17E for cultural lens on this.)Cultural ownership lens · Irish/UK vs Parisian on public mistakes
Michael's instinct on partner accountability comes from an Irish/UK register: name the mistake publicly, own it publicly, that is how trust gets rebuilt. Vincent (French/Parisian) operates in a different register where public mistake-acknowledgment carries more weight, more risk to standing, more shame.
| Behaviour observed | Read 1: governance failure | Read 2: cultural register mismatch |
|---|---|---|
| Albert hire override against Michael's warning | Authority breach | "Moral obligation" framing protects standing publicly |
| Vincent secrecy accusations (April 8, 10pm) | Trust deficit | Pre-emptive defence to avoid being publicly wrong-footed |
| Dismissal of Michael's weekend builds as "demoralising" | Engagement gap | Public criticism easier than private acknowledgment |
| Resistance to bank/Xero transparency | "Buyer's remorse" | Public visibility of partner financial position is uncomfortable |
If Read 2 is operative — implications for Vietnam agenda
The current Vietnam agenda (S21) has a "Their turn · Elisa + Vincent respond" block with everyone in the room (1:30–2:15). In the cultural-mismatch frame, that's a public-acknowledgment moment that may not land. Alternative: private 1:1s with each partner first (Michael + Elisa, then Michael + Vincent), then convene as a group to lock the decision. Same outcome. Different route. More likely to produce a real "yes" rather than a saved-face "yes."What this is NOT
This is not Michael excusing partner behaviour or rationalising the governance breach. The Albert override is a real authority breach regardless of cultural lens. But how it's addressed at Vietnam may benefit from a frame that protects partner standing publicly while being binding privately — that's what the decision-rights framework (S17B) does, and the agenda design can reinforce it.Plan C · what does separation actually look like?
Martin asked on May 4: "What do you do without a lease from Vincent?" If Vietnam produces a "no" — or a fake yes — Michael needs a documented plan, not an emotional response. Sketch:
| Asset / function | Current state | Without Elisa + Vincent |
|---|---|---|
| Vietnam team (offshore eng) | Vincent runs day-to-day; Anh manages | High risk · Anh + Kai become primary; need transition plan |
| VN office lease | Vincent signatory | Need separation · either Vincent retains lease + sub-contracts team, or Seeda re-papers |
| Product gate / delivery | Elisa controls | Re-org · Kai + Peter step up; Michael owns delivery cadence |
| Customer relationships | Mostly Michael; some Elisa (Kleva, INSP) | Manageable · 90% Michael-fronted already |
| Equity / cap table | 3-way split (uncatalogued) | Legal · need clean buyout / share repurchase plan |
| Albert (just-hired ML eng) | Reports to Vincent | Decision needed · keep + reassign, or part ways immediately |
The blunt assessment
Separation is operationally feasible — Michael fronts most customer work, Kai + Anh + Peter can absorb delivery, IP/ownership is clear. The risk is in two places: (1) the Vietnam team transition (Vincent personally holds key relationships there), and (2) the cap table cleanup (no forming agreement = messier separation paperwork). Michael needs to walk into Vietnam with this plan known but unstated — confidence that there is a Plan C is what makes a real "yes" possible.Open items · status as at 11 May
| # | Item | Priority | Status |
|---|---|---|---|
| 1 | R&D tax rebate (Rimon) | Passive | Expected May–Jun. ~A$50K inflow. Process passive. |
| 2 | Vietnam May 18 · binary decision | Urgent | LOCKED IN. Agenda structure to agree today. |
| 4 | Written comp agreement (Elisa + Vincent) | Urgent | 8 May update: Elisa named 3 paths (A: pay gap, B: alt comp, C: reduce scope). Comp deferred to Vietnam outcome. See material events block above. |
| 5 | Dan commission decision | High | 0 leads sustained. Floor or exit — decision overdue. |
| 7 | Tom (Supermetrics) commission-only approach | High | Not yet made as at May 10. Outreach must happen this week. |
| 9 | Albert hire governance breach | Urgent | Must surface at Vietnam without becoming blame conversation. |
| 10 | Partner financial demands (bank + Xero) | Urgent | Not yet done. Must send Jan 25+ cash flow before May 18. Tuesday May 12 is the window. |
| 11 | Spike 2-pager to Hugh (Tranda) | Overdue Wed 6 | Status unconfirmed as at May 10. Confirm with Michael: sent or not? |
| 12 | SVP + Sheet Society demos | High | 8 May update: Elisa exits client management effective today. Demo co-lead model may need to be revisited. Michael likely solo on these now. |
| 13 | Vietnam agenda document | Due today | Draft + agree structure + success criteria with Martin at this session. |
| NEW | Rip Curl (KMD Brands) · #1 deal · meeting today 3pm | Today | Amy Stewart (GM eCommerce) meeting at 3pm AEST. AUD 25K pilot or AUD 100K FY27 retainer. 4.5hrs after this session. |
Decisions from May 4 · retrospective
| # | Decision | Martin's input | Status |
|---|---|---|---|
| 1 | Vietnam May 18 · binary decision meeting | Shaped the binary: full 6-month commitment to 12 clients OR separation | Locked in |
| 2 | Tom (ex-Supermetrics) commission-only approach | Pursue lowest-cost path to pipeline | Not yet made |
| 3 | Michael + Elisa co-lead SVP + Sheet Society demos | Fix the sales undervaluation theme — Elisa as co-owner | Co-lead model revised · May 8: Elisa exits client management. Demo structure may revert to Michael solo. Demos still unscheduled. |
| 4 | Client priority locked: GR #1, Adrenalin #2, INSP/TCC #3 | Agreed prioritisation | Agreed |
| 5 | Spike 2-pager to Hugh by Wed + Matt + Barton copy review | Act fast on PMF signal | In progress |
| 6 | Share Jan 25+ cash flow + 18-month financials with partners | Proactive transparency defuses secrecy accusation | Not yet done |
Pattern from the decisions log
Structural decisions from Martin's sessions land (Vietnam locked in, client priority set, and now the client management restructure made on May 8). Behavioural + operational decisions lag (Tom not approached, financials not shared, demos unscheduled). The pattern is consistent across three consecutive sessions.Vietnam structure · which of these four agenda shapes do we use?
This is not a discussion. By the end of this ask, Michael leaves with one chosen agenda shape and Martin's reasoning. The agenda draft (S22) is then edited to match.
CPO role rethink — wrong people in product seats?
The pattern surfaces in S02, S11, S14, S15, S17D: data scientists asked to drive general product/CX, product/CX keeps coming up short. Michael's lean is to hire an experienced product designer + CX professional, return Elisa + Vincent to pure data science. Now that the client management piece is settled, this ask is purely about the product ownership question.
Cultural ownership lens — Irish/UK vs Parisian on public mistakes
Michael's instinct on partner accountability is Irish/UK: name + own publicly. Vincent's register may be Parisian: public ownership carries more shame, more risk to standing. Some of what we read as governance failure (Albert override, secrecy accusations, transparency resistance) may be cultural register mismatch. See S17E for the matrix.
Vietnam agenda draft v0 · Martin edits this live in the room
This is the deliverable Michael takes into Vietnam on May 18. Martin's job today is to edit, reorder, or rewrite this. Print this page and mark it up.
Vietnam · 18 May 2026 · 3-hour session
Attendees: Michael, Elisa, Vincent (Martin remote dial-in optional)
Goal: Binary commitment to a 6-month plan with documented decision rights, OR clean separation.
What Michael walks out with: A signed page with each partner's name, "yes/no," and date.
| Time | Block | Owner |
|---|---|---|
| 0:00–0:15 | Frame. Why we're here. The Albert hire surfaced a gap we never closed. Today fixes it or ends it. | Michael |
| 0:15–0:45 | Reality. Walk through Jan 25+ cash flow. A$86K personal injection. May -A$15K+. The next 12 months requires either commitment + structure or a clean exit. | Michael (numbers pre-shared May 12) |
| 0:45–1:15 | Proposal. The 6-month plan: 12 clients, decision-rights framework, transparency-unconditional + authority-tiered. What Michael commits to. What partners commit to. | Michael |
| 1:15–1:30 | Break · 15 min · everyone steps outside. | — |
| 1:30–2:15 | Their turn. Elisa + Vincent respond. What's missing. What they need. What they will NOT accept. | Elisa + Vincent (Michael listens) |
| 2:15–2:45 | Negotiate or decide. Either we agree on amendments, or we acknowledge we're not aligned. | All three |
| 2:45–3:00 | Sign or part. Each partner names their position in writing on a single page. No soft "we'll think about it." A written yes/no with date. | All three |
The success criterion (Martin verbatim · May 4)
"What would success look like for you coming out of the Vietnam meeting?"Michael's draft answer: A signed page with each partner's name and either "I commit to the 6-month plan as written" or "I am exiting." No third option. No soft maybe. The fake yes is the failure mode — a written commitment removes that option.
Between today and Vietnam · Michael's 7-day execution checklist
| Day | Action | Owner / dependency |
|---|---|---|
| Mon 11 May (today) | 10:30am: Finalise Vietnam agenda + decision-rights framework with Martin (this session) 3:00pm: Rip Curl (KMD Brands) — Amy Stewart · #1 deal · AUD 25K pilot or AUD 100K FY27 — above-the-line commercial conversation immediately after this session | Martin's edits at 10:30am · Amy Stewart at 3pm |
| Tue 12 May | Send Jan 25+ cash flow + 18-month financial view to Elisa + Vincent (no commentary, just numbers + 1-page narrative) | Michael (Adeel + Ibrahim verify) |
| Tue 12 May | Reach out to Tom (ex-Supermetrics) re commission-only role | Michael |
| Wed 13 May | Brand identity Workshop #3 (Elisa + Vincent in person · pulse-check on engagement) | Michael + Jason + Martin |
| Wed 13 May | Spike 2-pager confirmed sent to Hugh (Tranda); Matt + Barton review complete | Michael (already due Wed 6) |
| Thu 14 May | SVP exec demo (demo env polished) · Note: Elisa exits client management effective 11 May — confirm whether Michael leads solo or Elisa still co-presents | Michael (Elisa participation TBC) |
| Fri 15 May | Sheet Society demo (Bed Threads anonymised clone) | Michael (Elisa participation TBC) |
| Fri 15 May | Print + finalise Vietnam agenda + 6-month plan + decision-rights framework (one binder Michael flies with) | Michael |
| Sat 16 May | Travel to Vietnam | Michael |
| Sun 17 May | Final pre-meeting call with Martin (confirm framing, last-minute adjustments) | Michael + Martin |
| Mon 18 May | Vietnam · 3-hour session · binary outcome documented | All three partners |
